Returns & exchanges

Returns & Exchanges Policy

At Sammen, we want you and your little one to love every piece. If something isn’t quite right, we’re happy to offer returns or exchanges on eligible items under the following conditions.

Can I return my item?

Yes. Eligible items may be returned or exchanged provided that they are:

  • Unworn and unwashed
  • Free from stains, odors, or any signs of wear
  • Returned with all original tags attached
  • In their original packaging and in resalable condition

How long do I have to return or exchange an item?

Returns and exchanges must be requested within 4 days of receiving your order.

Requests made after this period may not be accepted.

For approved returns, the refund will be issued to the original payment method once the returned item has been received and inspected.

Which items are not eligible for return or exchange?

The following items are not eligible for return or exchange:

  • Final sale items
  • Items that have been worn, washed, stained, or altered
  • Items returned without their original tags
  • Items that are not in their original, resalable condition

What if my item has a manufacturing defect?

If your item has a manufacturing defect, please contact us as soon as possible after receiving your order.

We will review the issue and work with you to find the most appropriate solution, which may include a replacement or refund where applicable.

For confirmed manufacturing defects, return shipping arrangements and costs will be handled by mutual agreement between Sammen and the customer.

How do I request a return or exchange?

To request a return or exchange:

  1. Contact us with your order number and the reason for the return or exchange.
  2. Wait for confirmation from the Sammen team.
  3. Once confirmed, carefully pack the item in its original packaging and follow the return instructions provided by our team.

Who covers return shipping?

For standard returns or exchanges due to a change of mind, size, or preference, the customer is responsible for the return shipping costs.

For confirmed manufacturing defects, return shipping arrangements will be agreed upon between Sammen and the customer on a case-by-case basis.

Please note that original shipping fees are non-refundable.

Can I exchange an item?

We’re happy to assist with exchanges, subject to availability.

If your preferred size or style is unavailable, we will discuss the available options with you.

All exchanges must meet the same eligibility requirements outlined in this policy.